Comments & Complaints
We value our patients’ feedback, good and bad. We hope you will always be satisfied with the care and support we provide; but if you are not please let us know. Call or write to the Practice Manager and we will do our best to resolve your concerns.
The NHS has a formal complaints process which gives general practice 10 working days to investigate a complaint and respond. However, complex or serious issues may take longer to look into. If you are not satisfied with our response there are further steps you can take.
You can make a formal complaint by contacting : Hammersmith & Fulham CCG's Complaints Manager:
Call: 020 3350 4567 (Monday – Wednesday) 020 8630 2943 (Thursday – Friday)
In writing: Complaints Manager CWHH Clinical Commissioning Groups
15 Marylebone Road, London NW1 5JD
UK Ombudsman Services
The Parliamentary and Health Service Ombudsman website: www.ombudsman.org.uk. Call: 0345 0154033 In writing: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, SW1P 4QP
Detailed information on raising a complaint about any aspect of the NHS in England is available